Cruze Farm east knoxville general Manager

MISSION:

At Cruze Farm, we serve our farm-made dairy products in a way that builds community and promotes our values of working hard and loving harder.

OUR CRUZE FARM VALUES ARE…

...to Work Hard and Love Harder

...to treat others as we would like to be treated

...to speak calmly and respectfully, without profanity or sarcasm

...and to never say anything about anyone that we would not say to him or her directly

JOB SUMMARY:

We are seeking a General Manager who has prior restaurant experience, is passionate about building community relations, and loves coaching and leading young professionals.  This GM would lead daily operations at Cruze Farm on Asbury Rd. (including both ice cream and pizza restaurants).  Our Leaders at Cruze Farm are responsible for empowering a team to meet our customers’ needs and that models our core values. Serving our guests high quality farm fresh products that are made accurately and consistent with previous trips to our various locations, and to serve them in a friendly way, quickly, and in a clean environment.  

Our Leaders accomplish this by focusing on their team’s development, the guests’ experience and on store operations. Leaders ensure that positive, professional, and coachable employees are hired and trained specifically for each task that they are responsible for and provide continuous coaching. Leaders ensure that we are promoting our values as a company through our interactions with one another and with our customers.

KEY FUNCTIONS AND RESPONSIBILITIES

Leadership Qualities 

  • Accountability

  • Visionary Thinking

  • Strategic Planning

  • Time and priority management

  • Professional and clear communication

  • Team Collaboration 

  • High level of organization and follow through

  • Adaptability and Flexibility 

Team Leadership and Development

  • Recruit, hire, and onboard employees and shift leaders

  • Create weekly schedules that balance labor targets and coverage needs

  • Train team members in service standards and job expectations

  • Provide coaching, feedback, and performance conversations as needed

  • Build a positive work environment that supports consistency and growth

  • Coach and develop shift leaders and team members

Guest Experience

  • Ensure every guest receives friendly, quick and consistent service

  • Foster a hospitality driven culture that prioritizes guest satisfaction 

  • Consistently monitor service quality and address gaps through coaching and training

  • Drive a guest first mindset by modeling positive, service oriented behavior

  • Proactively anticipate guest needs and take steps to enhance their experience

Operational Excellence 

  • Ensure smooth daily store operations across locations

  • Maintain consistency in product quality, portioning, and presentation

  • Oversee inventory, ordering, and supply management 

  • Develop and maintain standard operating procedures

  • Ensure equipment is maintained and issues are resolved in a timely manner

  • Ensure full compliance with health department regulations and food safety standards

  • Monitor cleanliness and store readiness per brand standards

Financial and Business Performance

  • Responsible for financial health of their location 

  • Monitor sales, labor, and cost of goods 

  • Review and approve invoices, cash handling, and deposits

  • Identify opportunities to increase revenue and manage expenses

EXPERIENCE REQUIRED:

  • Previous experience in foodservice, retail, or hospitality leadership required

  • Experience with financial reporting and meeting sales/labor targets

  • Previous experience as a Manager/Leader

SCHEDULE REQUIREMENTS:

  • Full time, 40+ hours per week

  • Requires evening and weekend availability

COMPENSATION/BENEFITS:

  • $40,000-$80,000 plus profit percentage bonuses

  • 2 hours paid vacation accrued every 40 hours worked

  • 401k match

  • Paid Maternity Leave

  • Employer-Sponsored Health Insurance

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